Retail Ranting

So as a wrap of the holiday shopping season I’ll now regale you with my pet peeves from shopping this past year. (Not all of it Holiday Shopping)

The first is the terrible service being provided by retailers at times. My wife and I were at Target recently and we got to the checkout line and one of our items didn’t have a sales tag on it. The checkout person just stared at us like a deer in the headlights when we suggested that she get someone to check the price. Not only that she just stopped ringing up out purchases and started looking around for someone to help her like a lost puppy. I finally grabbed the item out of her hand and went and found another item on the shelf so she didn’t have to actually do anything to provide service to us.

The second is employees who have no clue about the products their company is selling. Best Buy is notorious for this. They have all this equipment in each department to help them look up inventory items but they never manage to find anything I want and then they give me wrong information about products. I was told quite authoritatively a few weeks ago that a particular product was not scheduled to be sold in the store. Two days later (after I bought it online from Amazon.Com) it was on the shelf.

A co-worker of mine had a similar experience. He purchased an item online for store pickup at Best Buy. The online inventory system said they had 24 of the items in stock. When he showed up the Customer Service rep told him they didn’t have any and dismissed the computer as “wrong”. After wandering around the store for a while they found the product on the shelf misplaced from the area it should have been. The Customer Service Rep suggested they take it to checkout and pay for it…even though when you buy the product online for store pickup you pay for the item by credit card online!

Jerry Sutton

I am, at heart, a software developer though I am currently managing a small Information Technology department for a mid sized company located in my hometown of Jacksonville, FL. When I am not playing with the latest smart-phone or trying to become inspired to write code I read almost anything I can get my hands on from Pulp Era adventures to biographies of world leaders and everything in between.

One Comment

  1. Customer Service is gone. People in retail don’t care about their consumers at all. It’s very sad.

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